Retention Principles

Sky Arkanum retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention practices are based on the nature of the information, processing purposes, applicable legal requirements, and legitimate business needs.

Specific Retention Periods:

• Account Information: Retained for the duration of your relationship with us and for seven years after account closure
• Project files and communications: Retained for the project duration and five years thereafter for warranty and support purposes
• Payment and billing information: Retained for ten years to comply with tax and accounting regulations
• Marketing communications: Retained until you unsubscribe, with suppression records maintained indefinitely
• Technical logs and analytics: Typically retained for two years unless longer retention is required

Secure Deletion

When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods, including data overwriting, physical destruction of storage media, verification of deletion completion, and documentation of disposal activities.